Emma Wilson
The Golden Reels Casino is one of the latest online casinos to make a splash online, as this operator has teamed up with a number of leading casino software companies to make sure that their customers have lots of different options when it comes to playing the pokies which continue to be enormously popular.
There is a generous welcome package to get any new customer started and lots of ongoing promotions which can be enjoyed along the way. We endorse this casino to all players and there are lots of options that can make for a fun-filled and entertaining experience, with casino punters scoring cash wins on a frequent basis.
How to Claim the Golden Reels Casino Deposit Bonus
In order to get off to the best possible start at Golden Reels, you can land yourself a generous deposit bonus and that involves claiming a 200% deposit bonus. Therefore, you will effectively get twice as much in bonus as your first deposit amount, with customers required to sign up and register their details before choosing one of the available payment methods.
The bonus balance will appear as soon as that first deposit has been made, with customers needing to turn over the original deposit and the bonus amount a certain number of times before any withdrawal can be made. It’s a great promotion although you should bear in mind the terms and conditions and the wagering requirement before going ahead and claiming your bonus.
Enjoy Free Spins as a New Customer
In addition to claiming a whopping 200% casino bonus, new Golden Reels Casino players can also land 200 free spins and that’s a great way to play your favourite pokies for free. There are lots of choices available and it might either be the case that this online casino specifies which of the pokies is available for the free spins or simply allow you to pick and choose yourself.
Choose Pokies From a Huge Range of Software Providers
The Golden Reels Casino have teamed up with lots of casino software providers and that means that you’re spoilt for choice whenever you want to play the latest games. This casino has signed deals with the likes of Quickspin, Evolution Gaming and Playson, while there’s also the prospect of playing games from software companies such as Booongo, iSoftBet and Genesis.
Relax Gaming, Fantazma and Pragmatic Play are among the other providers and the latter often runs bespoke promotions for customers who play their games, giving you the chance to land cash prizes and other assorted bonuses.
Enjoy Playing Casino Tournaments at Golden Reels
There are lots of exciting pokies tournaments available to Golden Reels Casino customers and this is a fantastic way of competing against other players and hopefully finishing near the top of a leaderboard. The Super Heroes tournament allows players to get their week off to a bang and you can choose from pokies such as The Wild Chase, Sticky Bandits and Buffalo Chase among others.
The Weekly Tournament is probably the biggest of the lot and spans all seven days of the week, with a Progressive Prize Fund regularly running into thousands of dollars, with games such as Legend of Cleopatra, Phoenix Fire and God’s Chase helping players stake money on the pokies that gives them a shot at winning the loot.
There is also the El Diablo Tournament, Daily Multisport Tournament, Wild Animals Tournament along with the Live Baccarat Tournament and the latter is excellent for anyone wanting to have a bang on playing the live dealer games which are available through Evolution Gaming.
The Golden Reels Casino UX
We must admit that the UX when it comes to desktop leave plenty to be desired, with the navigation a little clunky even if the actual gameplay provides an immersive experience when you choose from one of the pokies to play.
The way in which the new casino bonus and other promotions are ordered means you have to go hunting around for information although we like the fact that you can utilise a menu in order to find the new pokies releases along with options such as Hold & Win, Live Dealers and Jackpot games.
There could be more Jackpot games options although Savanna King offers a massive jackpot for those pokies players who want to spin the golden reels in the hope of securing a big prize return, while it’s nice and easy to fund your account and also to claim a withdrawal.
Enjoy Live Casino Games at the Golden Reels
We expected Golden Reels to score highly for their live casino offering considering that they’ve not only secured a deal with Evolution Gaming in order to access live casino games but also provide customers with regular opportunities to win prizes by playing in a Baccarat tournament that involves players choosing from the many baccarat playing options before going ahead and placing their bets.
Baccarat is just the tip of the iceberg when it comes to playing live dealer casino games and it’s great that you can log into your account and be linked through to a live stream of a real land-based casino where players can choose from an unbelievable range of casino games.
Mega Ball is currently proving all the rage at Golden Reels, although Power Infinite Blackjack, Roulette French Gold and Crazy Time are among the other popular options, with Vivo Gaming also adding a large portfolio of live dealer casino games along with Evolution Gaming and it’s great to see so many options available.
Join the VIP Loyalty Program at Golden Reels Casino
Like many VIP loyalty programs, you can generate bonuses and perks at Golden Reels simply down to how much you play at the pokies on a regular basis. We love the way you can achieve the highest status by simply being a loyal customer and there are lots of different levels where you can try and conquer the highest position in order to land the loot.
Your VIP status is calculated in accordance with how much you have bet within the previous month and you will get 100% of real money and 10% of bonus money bets taken into account for this purpose. Every new customer starts off as a “Novice” and this status is simply retained by playing occasionally although you can move through the ranks without having to be a high roller.
Should you play at Golden Reels Casino once every week, there’s the chance to achieve Bronze status and daily players can get up to Silver, while there is the chance to become Gold, Platinum or even Dark Knight which is the highest VIP achievement and sets you up for all manner of perks along the way.
How Does the Customer Service at Golden Reels Work?
Naturally, if you become a regular casino player at Golden Reels, then you will want to get in touch with the customer service department and it’s great to see a “Live Help” tab available where you can enter your personal details and instantly be hooked up to a member of customer service who can help to deal with your query.
The staff are excellent at their job although it would be nice to get some additional information in the form of Frequently Asked Questions in order for customers to be able to quickly solve their query, and that is something that other online casinos we reviewed are able to offer.
Deposit and Withdrawal Options at Golden Reels Casino
There are a modest number of available payment methods at the Golden Reel Casino and you can expect to find one that is suitable for your needs. Golden Reel caters for online casino customers in lots of ways including the chance to use Visa and MasterCard in order to make a deposit or withdrawal into their account.
Skrill, Neteller and Paysafecard are other e-wallet style payment options if you’d prefer a more anonymous way of transferring funds, while there is the option to instantly withdraw funds using these methods rather than a bank card where you might expect the money to come back within 3-5 working days.
How to Play the Casino on Mobile
We’d go as far as to say that Golden Reels Casino on a mobile device offers a better experience and it’s possible that the developers put together a mobile product before adapting for the desktop which is fair enough considering a growing number of players now use a mobile device for ease of use and the ability to play on the move.
While there is no mobile app currently available for Golden Reels, there is a fully mobile-optimised website where you can play all the available pokies and there’s also the chance to connect to live dealers and live chat in a smooth and seamless fashion. The website has been optimised for both Android and Apple devices.
Our Verdict on Golden Reels
Golden Reels have deals in place with a large number of software providers and this allows them to showcase a wide portfolio of games to players who want a dynamic and captivating experience.
There is the chance to choose from stacks of live casino game experiences and the deals that Golden Reels Casino have in place with Vivo Gaming and Evolution Gaming mean that you can simply load up the live dealer section and take your pick from the game that appeals to you most. Some of the games are also linked to a live tournament leaderboard.
This is an online casino that offers a safe and secure experience, with customers able to choose from a wide range of payment options and there are also ways to communicate with a member of staff including Live Chat.
