Pull Your Head Out and Come Play For Real Money Wins At Emu Casino
Emu casino are one of our favourite online casinos for many obvious reasons: they may not be one of the ‘big name’ casinos, but they’ve got a hefty selection of fun games, they are very secure, straightforward, licensed with ECogra, easy to use and they don’t bite off more than they can chew: in other words, they offer really good bonuses that aren’t stupendous, but are realistic for most players and for the casino too. They launched in 2012, so they have a good 10 years under their belt, but they relaunched their entire website in 2015 because the feedback from the original website was that it was complicated to navigate. So yes, they are listening to their players and yes, yes: their new website is really easy to use.
Emu Casino Online Game Play Options:
The games are one of our favourite points about Emu Casino: they have almost 1,000 real money pokies, 26 jackpot games, 40 video poker games, 28 different variations of Blackjack, 21 casino roulette games, craps, rummy, Sicbo, Pai Go and even Keno. They also have a selection of live casino games including live Bingo games, Baccarat and a range of different Poker table games.
Another point in Emu Casino’s favour is that they have a really wide range of gaming software providers, which means they have a nice variation of game styles. That they are associates of each of these gaming software companies means they also need to keep their noses clean as a whistle, or such a small casino wouldn’t be getting such big partnership deals with these game-making big shots, such as Micrograming, Betsoft, NextGen Gaming, Evolution Gaming, Leander Games, Habanero and about 15 more.
There is also no download option on Emu Casino and they flaunt that all their games are played entirely in Flash mode. They are 100% online, which they back up with extra strong online security. They only question for many players is if their internet goes down, will their payments? So the casino has included a separate clause in their T&Cs to protect players in case of any internet issues.
Emu Casino Sports Betting Options:
No sports betting options here, but they do have a selection of sports themed games. That’s something I guess.
Emu Online Casino Banking Methods:
One of the main points Emu Casino pride itself on is their extra high levels of security: NASA should take notes!
While they will keep all the records of your transactions, your plays, your winnings and your losses, in a clear an openly accessible file they call ‘Audit Trails,’ they don’t keep ANY of your payment details stored on their website. All your personal and private information is stored by a specialised banking security company offline, which is PCI DSS (Payment Card Industry & Data Security Standard) compliant. This is in addition to their state-of-the-art online 256-bit SSL and full site encryption security systems.
Aside from their banking security protocols, they also offer a very sweet range of casino deposit and cashout methods. You can deposit using any Visa, Mastercard or Maestro Debit or Credit card, via the banking approved instant banking website or through any one of the Neosurf, or Upaycard ewallet options. All these methods have an instant transfer option and you can also choose to deposit either in Bitcoins or in Aussie or New Zealand dollars.
As per usual, the Emu casino withdrawal methods are more limited: You can only cash out with visa debit or credit cards, not with the Maestro or Mastercard options and these can take up to 7 working days to appear in your account. You can only withdraw directly to your bank account with the secure bank transfer EFT option that takes up to 10 working days to go through (after verification protocols have been completed), or longer if you bank with credit unions. The fastest casino cashout methods, however, are within 24 hours through the ewallet options: EcoPayz, MyNeosurf or Upaycard. You can also withdraw directly to your online Bitcoin account, which is also much faster.
However, Emu Casino also won’t charge you for making a withdrawal once each month, which is highly unusual and particularly generous because they are being charged themselves.
Emu Casino 24/7 Customer Service:
Firstly, the website has pretty clear, step by step instructions for almost anything you need, from the sign up process to withdrawal processes. Just go to the bottom of any page and check under the ‘Help’ column – they’ve got a lot of relevant and easy to understand info directly on their site.
That said, you can reach customer service by email, chat or by an Australian / New Zealand phone number. The customer service is pretty quick, but some of the agents aren’t too clued in. If you have a quick question, check out their FAQ page or open a chat for a fast answer. If you have a real issue, we recommend you either write an email (24 hour response turn around) or call them directly and they’ll do their best to find you the right answer.
Get Your Emu Casino Bonuses and Prizes:
Firstly, Emu Casino offer a quick no frills $3 No Deposit casino bonus OR a No Deposit x12 free spins bonus to all new players to invite you to try out the casino games in real mode, but without the need to deposit or even going to the bother of setting up your casino banking methods.
Then you are also eligible for Emu Casino’s Welcome Deposit Bonus. This is a little more complicated than necessary, but it’s cleverly laid out in three smaller instalments. Firstly, there’s a different (bigger) bonus for Canadian, Australian and NZ casino players. Yes, we’re valued players and they know it!
- So to start with, we get a 100% match bonus on your first deposit up to $100. So if you deposit 100 bucks, you get another 100 to play with. Simple enough.
- Then on your second deposit, you get a 50% match bonus up to $200. So if your second deposit is $200, you get another $100 to play with. Okay, not so bad.
- On your third deposit, you then get an 80% match bonus up to $125. So if you deposit $100, they’ll give you another $80.
All of these three deposit bonuses come out to a maximum of an additional $300 bucks to play with over three deposits. And the wagering requirement is a pretty standard x40. Not too shabby, but unnecessarily complicated, in our opinion.
They also have a neat selection of other free cash bonuses, free spin bonuses, fortnightly Casino pokies competitions (races), birthday bonuses and other deposit match bonuses as well. And they have a 50 free spins Tuesday regular promotion as well.
Emu Casino’s VIP Club:
With the relaunch of the new website, Emu Casino changed their loyalty systems so that every casino player becomes a VIP player and can climb the ranks to be a VIP Club Member. Each time you level-up, you receive better rakebacks, gifts, promotions and access to level-exclusive competitions.
When you reach the top, you’ll know it! They boast a world-class VIP program with a dedicated VIP Host (instead of the standard customer support), a unique internet website-interface, exclusive hospitality events and promotions and even prioritised “skip-the-line” withdrawals. From the reports and looks of it, this is one VIP club that’s not just brag: you get hands on better deals, VIP treatment and VIP gifts all the way.
Is The Emu Casino Website User Friendly?
Emu Casino is an extremely user friendly and logical website. All the games are neatly categorised down the left side of the page and you can find almost any information you need in step-by-step instructions directly on their website. If you can’t find something or you have questions, you can simply click on the support button at the bottom right hand of every screen and choose if you want to email them, chat with them, if you need a new log in or go to the help section of their website. It’s really easy.
Is Emu Casino A Scam or Legitimate?
No – Emu Casino is licensed with ECogra, the most widely respected international gambling authority in the world. They are also very concerned with trust, security and transparency, so you can find all the information you need directly on their website. They keep all your previous transaction and playing records for reference purposes so you can see your progress and if you have a question, most likely you’ll be able to clearly see the answer in your account already: you don’t have to rely on your memory and on their customer service agents to dig anything up.
Any Online Complaints About Emu Casino?
There have been a few complaints lodged over the years, but in our research, all except one were resolved by direct negotiations with the casino and in favour of the player. Most of them concerned the internet going down, but as mentioned before, they have a special clause in their T&Cs that protects the players in these cases. Their overall reputation online is one of legitimacy and they go to great efforts to protect their reputation for being a fair and trustworthy online casino.